Privacy Policy

Privacy Policy

1. 1   Definitions and Interpretation
   1. 1.1   Definitions
      In these Terms and Conditions unless the context otherwise requires:
      • "Company", "we", "us", or "our" means the operator and owner of the Website.
      • "Customer", "you", or "your" means any person accessing, browsing, registering with, or purchasing from the Website.
      • "Website" means the e-commerce website operated by the Company, including all related mobile applications, services and platforms.
      • "Products" means all goods, products, accessories, digital products or services offered for sale by the Company.
      • "Order" means any purchase request submitted by the Customer through the Website.
      • "Business Day" means a day other than a Saturday, Sunday or public holiday in New Zealand.
      • "Force Majeure Event" means any event beyond reasonable control including but not limited to natural disasters, pandemics, strikes, war, cyber attacks, supply chain disruption, transportation failure or governmental actions.
   2. 1.2   Interpretation
      • Headings are for convenience only and do not affect interpretation.
      • Singular includes plural and vice versa.
      • References to legislation include amendments and replacements.
      • Any ambiguity shall not be interpreted against the Company.
2. 2   Acceptance of Terms

   By accessing the Website, registering an account, placing an Order, or using any services provided by the Company, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions and all associated policies. If you do not agree, you must immediately cease using the Website.

3. 3   Eligibility

   You must:

   • be at least 18 years old or have parental/guardian consent;
   • provide accurate and complete information;
   • have legal capacity to enter binding contracts.

   We reserve the right to refuse service, terminate accounts, or cancel Orders at our sole discretion.

4. 4  Privacy and Personal Information
   1. 4.1
      We collect, use and store personal information in accordance with the Privacy Act 2020. Information collected may include:
      • name;
      • address;
      • email;
      • phone number;
      • payment information;
      • IP address;
      • browsing behaviour;
      • purchase history.
   2. 4.2   Use of Information
      We may use personal information for:
      • processing Orders;
      • fraud prevention;
      • customer support;
      • analytics;
      • marketing;
      • legal compliance;
      • debt recovery.
   3. 4.3   Disclosure
      We may disclose information to:
      • payment processors;
      • logistics providers;
      • professional advisers;
      • government authorities;
      • debt collection agencies;
      • technology providers.
   4. 4.4   Marketing
      Customers may opt out of marketing communications at any time.
   5. 4.5   Data Security
      While reasonable security measures are used, we do not guarantee absolute security of electronic systems or transmissions.