Shipping Policy

Shipping Policy

1. 1   Definitions and Interpretation
   1. 1.1   Definitions
      In these Terms and Conditions unless the context otherwise requires:
      • "Company", "we", "us", or "our" means the operator and owner of the Website.
      • "Customer", "you", or "your" means any person accessing, browsing, registering with, or purchasing from the Website.
      • "Website" means the e-commerce website operated by the Company, including all related mobile applications, services and platforms.
      • "Products" means all goods, products, accessories, digital products or services offered for sale by the Company.
      • "Order" means any purchase request submitted by the Customer through the Website.
      • "Business Day" means a day other than a Saturday, Sunday or public holiday in New Zealand.
      • "Force Majeure Event" means any event beyond reasonable control including but not limited to natural disasters, pandemics, strikes, war, cyber attacks, supply chain disruption, transportation failure or governmental actions.
   2. 1.2   Interpretation
      • Headings are for convenience only and do not affect interpretation.
      • Singular includes plural and vice versa.
      • References to legislation include amendments and replacements.
      • Any ambiguity shall not be interpreted against the Company.
2. 2   Acceptance of Terms

   By accessing the Website, registering an account, placing an Order, or using any services provided by the Company, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions and all associated policies. If you do not agree, you must immediately cease using the Website.

3. 3   Eligibility

   You must:

   • be at least 18 years old or have parental/guardian consent;
   • provide accurate and complete information;
   • have legal capacity to enter binding contracts.

   We reserve the right to refuse service, terminate accounts, or cancel Orders at our sole discretion.

4. 4   Shipping Policy
   1. 4.1   Delivery Timeframes
      Delivery estimates are approximate only and not guaranteed. Delays may occur due to:
      • courier issues;
      • customs processing;
      • weather;
      • peak periods;
      • Force Majeure Events.
   2. 4.2   Risk and Title
      Risk passes to the Customer upon delivery to the delivery address or collection point. Ownership remains with the Company until full payment is received.
   3. 4.3   Incorrect Address
      Customers are solely responsible for ensuring shipping details are accurate. Additional shipping fees may apply for re-delivery or returned parcels.
   4. 4.4   Lost or Delayed Parcels
      We are not liable for delays or losses caused by third-party carriers. Claims relating to shipping may require investigation before any remedy is considered.
   5. 4.5   Refused Deliveries
      If a parcel is refused or unclaimed, the following may be deducted from any refund:
      • return shipping costs;
      • customs charges;
      • administrative fees.