Automatic Retractable Hose Reel

Shipping (New Zealand)

We currently ship within New Zealand only.

Processing Time:
Orders are processed within 1–3 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time:
Delivery typically takes 2–5 business days depending on your location within New Zealand. Rural deliveries may take longer.

Shipping Costs:
Shipping costs are calculated at checkout unless otherwise stated.

Once your order has been shipped, you will receive a confirmation email with tracking details (if available).

Returns Policy

We want you to be happy with your purchase. Please read our returns policy carefully before making a return.

Change of Mind Returns

We accept returns for change of mind within 7 days of delivery under the following conditions:

• Items must be unused and in original condition
• Items must be in original packaging
• Proof of purchase is required
• Return shipping costs are the responsibility of the customer

Approved change-of-mind returns will be issued as store credit only. No cash refunds will be provided for change-of-mind returns.

To request a return, please contact us within 7 days of receiving your order.

Manufacturing Defects & Faulty Items

If your item has a manufacturing defect or arrives damaged, you may be eligible for a refund or replacement.

Please contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos of the defect

Once the issue is confirmed, we will provide a refund or replacement in accordance with New Zealand consumer law.

If required, we will cover the cost of return shipping for faulty or defective items.

Non-Returnable Items

We do not accept returns on:

• Used items
• Items not in original condition
• Items returned after 7 days (for change of mind)

How to Start a Return

To request a return, please contact us with your order details. We will provide instructions on how to return your item.

Items sent back without approval may not be accepted.

Contact

If you have any questions about shipping or returns, please contact us before placing your order.